GENERAL TERMS AND CONDITIONS OF SALE

Everything you need to know before ordering!

 

1. Scope and modification of the terms and conditions of sale

These general conditions of sale apply to all orders placed on the Leather-Jack.com website.

Leather-Jack.com reserves the right to adapt or modify these general conditions of sale at any time. In the event of modification, the general conditions of sale will be applied to each order on the day of the order.

 

2. Our offer

All offers of products, services, and delivery terms, at the prices indicated in Euros, are valid in Europe while stocks last.

For orders from European Union countries, the VAT rate applied is that of the country of delivery.

The products will be invoiced duty-free for orders from countries outside the EU or French overseas departments and territories. You will be required to pay carriage costs calculated according to the country of destination and the parcel's weight. On receipt of the parcel, you must pay customs duty and local VAT depending on the country of destination. The cost of delivery will be indicated when you choose your delivery method.

If you have any questions about delivery charges for orders outside the European Union, please get in touch with our sales team directly by e-mail at contact@leather-jack.com.

The items we sell are described and presented with the utmost accuracy. If, despite all our precautions, errors should occur, we cannot be held liable in any way.

The photos representing the products are for information purposes only, as they may have been altered during transcription onto the site.

Except for a guarantee, any transaction between Leather-Jack.com and its customers that is not contested within 7 days of delivery cannot give rise to a claim.

 

3. Order validation and electronic signature

Any order form signed by the consumer by "double-clicking" constitutes an irrevocable acceptance which can only be challenged within the limits set out in these general terms and conditions of sale.

The "double click" combined with the authentication, non-repudiation procedure, and message integrity protection constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.

 

4. Control

The order can only be registered on the site if you have identified yourself either by entering your customer code, which is strictly personal to you or by creating an account on Leather-Jack.com if you are not yet registered.

Any order implies accepting the prices and describing the products available for sale. The contract is formed when your order is confirmed.

Your order will be sent to our logistics department for processing as soon as it has been confirmed. Within the hour, you will receive an automatic e-mail acknowledging receipt of your order. However, you can obtain information about your order at any time from your customer area or by contacting us:

by e-mail to contact@leather-jack.com
by post to - DT2M e-commerce - rue claude Bernard - Parc de la chenaie - 62320 Rouvroy - France

 

5. Awards

Prices are given in euros and include VAT. For special offers, the period of validity is indicated on the product sheet.

 

6. Payment and security

6.1 MEANS OF PAYMENT

A wide range of payment methods are available to pay for your order. You can, of course, pay for your purchase by credit card, but you can also opt for other solutions such as Paypal or Apple Pay. Depending on your delivery address and the value of your order, local payment methods (such as Bancontact or Klarna) may also be available. To find out more, visit our page on payment methods. Whichever payment method you choose, all payments are handled directly by our trusted partner, Mollie. No banking information passes through the Leather-Jack.com site.

 

6.2 RETENTION OF TITLE CLAUSE

The products remain the property of Leather-Jack.com until full payment of the order by Leather-Jack.com. However, from the delivery, the risks of the delivered goods are transferred to the customer.

 

6.3 DEFAULT ON PAYMENT

Leather-Jack.com reserves the right to refuse to make a delivery or to honour an order from a consumer who has not paid in full or in part a previous order or with whom a payment dispute is being administered.

6.4 ANTI-FRAUD CONTROL

Any payment may be subject to an anti-fraud check using the 3D-SECURE protocol to confirm that you are the cardholder.

This protocol is orchestrated by our payment service provider (Mollie). It consists of communicating with your bank, which sends you a temporary code by message to authenticate you before the purchase. This prevents others from using your bank details on our site.

 

7. Delivery terms and deadlines

Leather-Jack.com undertakes to respect as far as possible the delivery time given as an indication on the product sheet.

means of delivery to be quoted according to conditions to be defined.

All parcels will be delivered to you against signature (proof of delivery).

For deliveries outside Europe:
Shipping costs apply depending on the destination country and the parcel's weight. They will be indicated when you choose your shipping method during the order process.

All our delivery charges by country and mode of transport are shown on the page here.
Delivery times, which we constantly endeavour to meet, are given as an indication only.
Suppose an imperative delivery date has been agreed upon. In that case, the seller will notify the customer as soon as it is foreseen that this will be impossible by agreeing on a new date without being able to demand compensation for any reason.
Similarly, no compensation may be claimed if an item cannot be delivered due to an unforeseen manufacturing stoppage, strikes, accidents, natural disasters, the impossibility of obtaining supplies, or any other causes beyond our control.
The cooling-off period is 90 days for non-professionals. Transport and return costs depend on the order and the conditions of return.

 

8. Satisfied or your money back

"Satisfied or your money back" is Leather-Jack.com's motto! Our team is dedicated to your satisfaction.

Leather-Jack.com undertakes to exchange any item for which there is a problem of size, fit or satisfaction.
You have 90 days after receiving or collecting your order to request an exchange or refund for any unworn items in their original packaging that do not suit you (see returns conditions on the site).
Items that have deteriorated cannot be exchanged. The law authorises us to apply a discount when the product has been worn beyond normal, i.e., beyond your right to try it on.

Leather-Jack.com offers you the possibility of printing a return form directly from your customer area to benefit from a preferential rate for a refund or to take advantage of a free return for an exchange or credit note.
To make your return and get all the information you need, please follow our returns policy by clicking here.
By the Hamon law on e-commerce, you can also use our withdrawal form available by clicking here to notify us of your wish to withdraw.

Under no circumstances is DT2M e-commerce responsible for the loss or damage of packages returned for exchange.
Cash on delivery parcels will be systematically refused.
The exchange is free of charge, and you do not have to pay a further flat-rate contribution to the delivery costs.
The refund will be made within 14 days following your request or the recovery of the goods via the payment method you chose when you placed your order.

 

9. Provisions of the French Data Protection Act

At any time, you have the right to access, modify, rectify, and delete data concerning you.
(Art 34 of the French Data Protection Act of 6 January 1978). When you place an order, you may receive promotional offers. If you do not wish to receive such offers, uncheck the "my account - my subscriptions/newsletter" box. You can also change your subscription by clicking on the link at the bottom of each Newsletter or by going to your Leather-Jack.com account. You can also make a request to our services by post to - DT2M e-commerce - rue Claude Bernard - Parc de la chenaie - 62320 Rouvroy or simply by email to contact@leather-jack.com.

 

10. Integral

Should any of the clauses of this contract be rendered null and void by a change in legislation or regulations or by a court ruling, this shall in no way affect the validity of and compliance with these general terms and conditions of sale.

 

11. Responsibilities and settlement of disputes

Leather-Jack.com cannot be held responsible for any inconvenience or damage related to the use of the Internet network, such as a break in service, computer viruses, external intrusions or, more generally, any case qualified as force majeure by the courts.
An amicable solution will be sought in a dispute before any legal action is taken. Failing this, any legal action will be brought before the competent courts, which the plaintiff may choose to get before: the courts where the defendant lives, where the goods were delivered, or where the service was provided.
These terms and conditions are governed by French law.

 

12. Copyrights

In accordance with the law of 11 March 1957, any reproduction, even partial, of elements of the Leather-Jack.com site requires the prior written agreement of SAS DT2M e-commerce.
Leather-Jack.com is the property of S.A.S. DT2M e-commerce:

S.A.S. DT2M e-commerce
rue Claude Bernard - Parc de la chenaie
62320 Rouvroy
RCS Arras 534 968 698 - Capital of 333 250 Euros
Intracommunity VAT number: FR 75 534 968 698
contact@leather-jack.com